When the feature became a problem
When I was initially developing the bridge application a couple years ago, I had set up the Close button on several forms to be the Cancel button. That way a user can just hit the Esc button to close the form, if they prefer to use the keyboard.
As the applications for various clients have been used, this feature had become more of a bane than a benefit. It turns out that users hit the Esc key to Undo what they have typed, but the application would close the file. This results in some records being incomplete, causing errors when the application is processing.
While you can try to anticipate the user’s experience as much as possible beforehand, some bugs still show up.
No big deal. I just removed that functionality from every bridge application we have in use so that program behaves in a way that users expect it to behave.
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Tags: bridge application, Lessons Learned, payroll processing, PEO, programming
